Terms of service

Communication-Related

SMS disclosure: Clients that “opt-in” to mobile messages/text (SMS) messages will receive appointment reminders and customer support via text message as needed. Appointment reminders are sent when appointments are scheduled to confirm the date any time. Customer support messages will only be sent in response to questions asked via text message.

Customers will be asked on first contact their communication preference of Call, Text and/or email. If Text is selected, the following message will be sent: “I agree to receive text messages from Highland Exteriors Group at the phone number provided above. Message frequency varies and will include appointment reminders and replies to customer request only. Reply “Yes” to confirm. At any time please text “Stop” or “Unsubscribe” to opt-out.”

We do not share your personal information with third parties, and we do not use your information for marketing purposes.

Please note that standard message and data rates may apply. Refer to your cellular service plan for details.

Privacy Policy: Our privacy policy can be found at https://highlandexteriors.group/privacy-policy

Contractual and Service Related

Construction of Agreement: The Parties have reviewed this Agreement and had an opportunity to have it reviewed by an attorney. The Agreement will not be construed against either of the Parties as the drafting.

Entire Agreement: This Agreement is the Parties sole and entire agreement. No representation, promise, or inducement outside this Agreement is binding.

Contract price: Contract Price in its entirety is provided in the contract Draw Schedule and both parties understand the numerical amount provided represents United States Dollars and is to be valued as such.

Project Location: The Project Location for this Agreement is provided above. The buyer is responsible for ensuring the accuracy of the Project Location information and, by endorsing this Agreement, is confirming that the Project Location is correct.

Payments: The contractor reserves the right to cease the Project if payments on the Draw Schedule are past due. Any losses associated with lack of payment are the sole responsibility of the Buyer. Payments can only be made to Highland Exteriors Group, LLC, and must be in accordance with the Draw Schedule and guidelines in the agreement.

Modifications: This Agreement may not be modified, altered, or amended except in writing executed by all Parties.

Materials: Unless otherwise provided in the Agreement, the Contractor has sole discretion in the selection of vendors and materials used to produce the Project. If applicable, the Buyer is responsible for providing adequate space for the delivery and storage of materials at the Project Location from the time materials are delivered to the Project start date. The Contractor retains ownership of materials from the time of purchase until their use in the production of the Project, and all unused materials remain the property of the Contractor. The Contractor does not recognize any manufacturer warranties and is not responsible for defective products.

Cancelations: Buyer and contractor are allowed 3 business days after endorsement to cancel this Agreement without penalty. Buyer may be charged up to Twenty percent (20%) of the Total contract amount for canceling the agreement after this allotted period. Both parties are in agreeance that this is a fair and reasonable amount which serves to compensate the Contractor for resources and time expended.

Cooperation: The Parties will produce, execute, and/or deliver those documents reasonably necessary to carry out this Agreement. The Contractor is not required to assume duties to a lender or anyone else that are in excess of those assumed by the Contractor in this Agreement.

Transfer or Assignment: This Agreement may not be transferred or assigned without consent of all Parties and any permitted assignee must fulfill all respective terms of this Agreement.

Insurance: The Contractor will carry all insurance coverage reasonable and customary to the roofing industry. Highland Exteriors Group provides Worker’s Compensation Insurance as required by law. The Insurance Certificate is available upon request.

Severability: Each provision of this Agreement is severable from every other of its provisions. If any provision is determined to be unenforceable, the rest of the Agreement will remain valid and enforceable. If any provision of the Agreement is determined to be unenforceable in a particular context or part, the Agreement will remain enforceable in all other contexts and parts.

Color Match: The Contractor does not guarantee products used in the production of the Project will match the existing material’s color, texture, tone, or shade.

Nonessential articles: Unless otherwise provided in the Scope of Work, the Contractor takes no responsibility for articles on or within 8” of roof decking, eave/fascia, or soffit that are not directly related to system waterproofing. This includes but is not limited to gutters, downspouts, satellite dashes, communication equipment, pest/insect contract measures, traps or other temporary protective coverings, rain/weather moderating equipment, and all equipment related to solar production.

Dispute Resolution: In the event of any dispute between the parties arising from the performance or non-performance of any part of this Agreement, and if the parties cannot otherwise settle the dispute between them, the parties hereby agree that the matter shall be resolved by the state court of competent jurisdiction located in Orange County, Florida.

Permits and taxes: Buyer agrees that Contractor is permitted to obtain any necessary permits to start the Project.

Notices: Except as otherwise provided in this Agreement, all notices or demands required or permitted under it must be in writing and provided to the address on the signature page: (1) in person; (2) by overnight delivery service prepaid; (3) by facsimile (Fax) transmission; (4) by electronic mail transmission or (5) by the United States Postal Service, postage prepaid, registered or certified, return receipt requested. The notice will be deemed given when received by the Party to whom it is directed. Refusal to accept or inability to deliver because of a changed address of which no notice was given will be deemed receipt. Any Party, by written notice to the other, may designate a new address.

Landscaping and utilities: The Contractor assumes no responsibility for damage to the Project location’s landscaping, trees, shrubs, driveways, walkways, etc. Buyer may not charge Contractor for use of electrical power or water consumed during the production of this Project and must inform the Contractor if these utilities will not be available on the Project start date.

Warranty: Workmanship warranty on repairs is for 1 year from receipt of final payment. The Workmanship warranty on a full roof replacement is for 5 years from the date of passing the final inspection. The Contractor does not warranty any products installed. The Contractor does not warranty against manufacturer defects or any other factors outside of the contractor’s control, it is the responsibility of the buyer to notify the Contractor of any defects as soon as they occur, The Contractor is responsible for curing workmanship defects only, contractor is not responsible for any damage that occurs as a result of any defect, the Contractor may suspend or cancel this limited warranty for nonpayment after 30 days of final billing to the Buyer, or if the Buyer directly or indirectly misrepresents this Production Agreement or submits any false claims towards Contractor in public or private in any media form including but not limited to Internet Posting, advertisements, blogs, social media articles, etc. If the Customer fails to pay per the above Draw Schedule, all Warranties will be voided.

Successors and Assigns: This Agreement is to the benefit of and is binding on the Parties and their heirs, successors, administrators, executors, and assigns.

Terminology and Captions: All pronouns, singular or plural, masculine, feminine, or neuter, mean the person or entity to which they refer under the context. When the context requires, the singular includes the plural and vice versa.